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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ArrowAwards.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.


If you place an order we use a secure order form which requires you to provide contact, billing, and payment information. This information is transmitted to your credit card company to authorize your purchase. All information obtained from you in the course of transacting orders is used for the purpose of fulfilling your order in a timely manner and for communicating the status of your order with you.

Credit / Debit Card Authorizations

An authorization on a credit or debit card is a hold against your banks credit card spending limit. When you place your order, a charge for the total amount of the order with shipping will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

Processing Time

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has been accepted by our Credit Card Department, it will be processed for shipment. Generally orders will be shipped within 7 business days, however, due to product availability, order quantity and date required we will provide confirmation of delivery within 1 business day. This does not include transit time, see policy below. NOTE - If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse. TRANSIT TIME: UPS Ground: 3 - 8 Business Days UPS Second Day: 2 Business Days UPS Next Day Air: 1 Business Day Note: Saturday & Sunday deliveries are not available. TOTAL TIME FOR DELIVERY: Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Engraving Policy

In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our expense. If the error was on your part (i.e. incorrect spelling of name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for your presentation.

Damaged Items

If your order was damaged in delivery/shipping, please retain all packaging and wrapping materials for UPS or courier inspection. Examine the exterior of your package carefully upon receipt and report any obvious damage to the shipping or courier company. In the event of damage, we will assist you in any way possible.

Shipping and Handling Rates

Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.

Return Policy

No products can be returned without prior approval from us by phone or email. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case by case basis.

Transit Time

UPS Ground: 3 - 8 Business Days UPS Second Day: 2 Business Days UPS Next Day Air: 1 Business Day Note: Saturday & Sunday deliveries are not available.

Changes/Additions to Orders

Arrow Awards will make every effort to accommodate your changes and/or additions providing time permits. If changes come in after the items are in-process, a nominal fee may be charged. For items that are time sensitive, a "Rush Charge" may also apply.

Miscellaneous Charges

We will assess a finance charge of 1.5% per month on any overdue account. Return check fee is $25.00

Limitation of Liability

In no event shall ArrowAwards.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

There are no other express warranties or conditions respecting the product. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ArrowAwards.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ArrowAwards.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ArrowAwards.com shall immediately issue a credit to your credit card account in the amount of the charge.

Credit Card Companies and Shippers

When you buy on-line from ArrowAwards.com your order will be processed using "Google Checkout" and your credit card information, name, billing address and the amount of your purchase is required by your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

Privacy Policy Statement

This document explains your rights and obligations on the mollom.com website. We have tried to make it as short and readable as possible, but please read it carefully because you are bound by its content when using this website. This document covers only the part of our website that deals with the commercial and technical information about our company and our services. Disclaimer The ArrowAwards.com website contains a lot of information. Although we carefully draft the information we publish and we try to correct any mistakes as soon as possible, you should be aware that you use any of the information on this website at your own risk. This means that to the furthest extent permissible by law we are not "contractually" or "extracontractually" responsible, in any way, for any harm this website (or any external website we link to) might cause you unless, of course, we publish information that is intentionally fraudulent or harmful information consider this unlikely! Privacy We take privacy seriously. When you visit our website, our servers collect some technical information about you (web browser type, IP address) and also track which pages you visit on our site, for a period of up to 24 months. As long as you are not logged in, this information is fairly anonymous and we will use it only to create anonymous statistics. We may also provide the information collected about you if, in cases of fraud or other criminal activities, we are subpoenaed to do so by competent legal authorities. However, unless we are legally forced to do so, we will not combine our server logs to create detailed tracking of your behavior or sessions on our website. This website uses several cookies. They store technical information that allows us to better interact with your browser and to identify you on subsequent visits to our site. This website also uses Google Analytics to collect non-identifying and aggregate information to improve our website.

Personal Information Collected By ArrowAwards.com

ArrowAwards.com collects any information which you enter on our Web site. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number and e-mail addresses. Arrow Awards does not retain credit card, or other payment information.

Third Party Concerns

We will never share any telephone number(s), e-mail addresses, or credit card information which you have given us with any marketing partner(s) or any unrelated 3rd party. Our Web site contains certain links to third party sites, such as our vendors. ArrowAwards.com is not responsible or liable for the privacy practices or content found on these sites. We recommend that you check the Privacy Notice of each site you visit.

Law Enforcement and Protection of Users

To the extent permitted by law, we will disclose personally identifiable information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose you information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect the rights or property of ArrowAwards.com, our customers, our website or its users.


ArrowAwards.com is a general audience site and does not knowingly collect personal identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever. ArrowAwards.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required to seek the consent of your parent or guardian to purchase products from this site.

Catalog Request

When you request a catalog from ArrowAwards.com we may share your name and postal address with a 3rd party fulfillment company for the sole purpose of sending you the requested catalog. This 3rd party does not store the information nor does it use this information for anything other than its intended purpose.

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